OWNER SERVICES
Each Flight Options Owner/Member is assigned a personal Owner Services Team that is familiar with their needs and preferences. As a Flight Options Owner, you are provided with a personal Owner's only number that you can phone any time, day or night, to speak with a member of your team. Whether it's scheduling a flight, planning your itinerary or ordering your catering, a familiar voice will be here to personally see to your request.
All of our team members participate in an extensive training program, designed in consultation with a five-star luxury hospitality company. Our goal is attaining nothing short of the gold standard when it comes to interpersonal communications, proactive problem solving, and everything in between – right down to the smallest detail.
Our state-of-the-art Operations Control Center (OCC) boasts a design similar to NASA's Mission Control Center and the most proprietary software in general aviation, providing Flight Options' dispatch and owner-services professionals with complete information on everything from weather and maintenance, to crew status and flight tracking – 24 hours a day, seven days a week.
Innovations like these – both personal and technological – are part of the reason why customer surveys consistently rate Flight Options' crewmembers and Owner Services Representatives among the friendliest and most accommodating in the industry. Team members treat Owners and Members like family, and our customer relationships grow stronger with each passing year.
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