| Q: How long is the term of my share? |
| If your requirements dictate fractional ownership is the best option for you, then the term of your contract will typically be 60 months (5 years). Lease and Membership options offer entirely different term arrangements. Your Sales Team will discuss all of your options with you in depth, so that you can make an educated decision. |
| Q: What if my requirements change? |
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Flight Options realizes that your needs may change. For this reason, Flight Options will work with you to accommodate the changes and adapt a program to your new requirements. From the possibility of selling a portion of your share to the ability to purchase supplemental hours, your Flight Options program can adapt to meet changing needs.
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| Q: How do I book my flights? |
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Each Flight Options Owner and Member is assigned a personal Owner Services Team according to geographic location. Each Owner Services Team is comprised of a core group of professionals and is headed by a Team Manager. Each team knows the specific needs and preferences of their Owners and Members, 24 hours a day 7 days a week.
We've also made trip scheduling available over the Internet, via our Owner's Concierge Website. Accessible through the Flight Options homepage, this site provides domestic trip scheduling, trip analysis, flight confirmations, invoicing and other Owner information.
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| Q: Will I always fly on my aircraft? |
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All Flight Options Owners sign The Master Interchange Agreement which states that all Owners have an undivided interest in an aircraft and desire to enter into an interchange program under the terms of the Federal Aviation Regulations.
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| Q: How often will I be chartered on a non-Flight Options aircraft? |
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Although demand does occasionally exceed the Flight Options fleet supply of aircraft (most often on Peak Travel Days) and unexpected maintenance issues can produce the need for a chartered aircraft, the average Owner is chartered a very small percentage of the time.
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| Q: Can I get a smaller or a larger aircraft when I need one? |
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Flight Options realizes that there are times when you may need a larger or smaller aircraft, depending upon your mission. Flight Options offers this flexibility by allowing you to request an upgrade or downsize to other aircraft types when you book your trip. Just inform your Owner Services Team at the time that you schedule your flight. The flight hours will be deducted from your Allocated Hours based on the then current Hourly Interchange Rate (flight time multiplied by Interchange Rate). Interchange requests are subject to availability. With JetPASS Membership you have the ability at gain immediate access to light, mid-size, super mid-size and large-cabin aircraft with just one account.
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| Q: How and when am I billed? |
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Flight Options Owners receive a monthly account statement through the mail that summarizes all account activity for the previous month. This information can also be accessed online using the Owner's Concierge Website.
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| Q: How are Flight Options pilots trained? What is their experience level? |
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All Flight Options pilots are trained at CAE SimuFlight. Flight Options goes above and beyond in our pilot training program with a state-of-the-art on-line supplemental ground training system.
Aircraft are flown by two pilot-in-command qualified crewmembers. Both pilots are type-rated by the Federal Aviation Administration (FAA) in their aircraft with Airline Transport Pilot (ATP) classification. Every Flight Options pilot receives annual simulator-based training and completes a semi-annual instrument check flight.
The average pilot has accrued more than 6,900 hours of flight time. All pilots are full-time employees and are trained at the company's expense.
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| Q: What are Flight Options' safety and security policies and procedures? |
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All flights are operated under CFR Part 135 regulations, providing the highest possible safety level to all of our customers on each and every flight.
Flight Options raises the industry bar when it comes to safety and security, by employing two full-time Operations Security Coordinators (AOSCs), who serve as the primary and secondary points of corporate contact for security-related activities and communications with the Transportation Security Administration (TSA). Your safety and security are always our number-one priority, and these key positions provide a vehicle for clear communication between Flight Options and the TSA.
Read more about Flight Options and Safety
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